Inside Sales Associate

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY! 

At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play. 

WHAT WE’RE OFFERING

The Inside Sales Representative plays a key role in generating revenue by engaging prospective and existing residential customers. This role will focus primarily on outbound cold calling with email and text follow-ups. There may be some inbound call handling during peak times and sales support as needed. The ideal candidate will listen closely to understand customer needs, explain United’s products and services, and recommend the right internet and phone solutions to drive sales and ensure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

• Acquire new customers and generate new revenue through outbound cold calling and emails/texts to prospective customers within our service areas.
• Place outbound calls to existing customers to educate them about new internet speeds available and other product offerings to upgrade/upsell.
• Occasionally handle inbound sales calls during peak periods to ensure we maintain our world-class service level.
• Provide sales support functions for the residential sales representatives as needed during paid time off periods for the Sales Support Coordinator.
• Become a subject matter expert so you can educate customers and prospects on United’s offerings, pricing, and service plans.
• Utilize CRM tools daily (i.e., Salesforce) to document activities, track opportunities, and manage customer interactions.
• Utilize our company's order placement and billing systems to place service orders and respond to customers’ questions.
• Meet or exceed assigned sales targets and performance standards.
• Complete all required documentation accurately and timely.
• Follow up on orders to ensure smooth installation and customer satisfaction as needed.

WHAT YOU BRING: 

• High School diploma or equivalent. 
• Basic skills with Microsoft Excel, Word, PowerPoint, and Outlook required with a willingness to learn more advanced features of these programs.
• Basic mathematics and the ability to calculate amounts such as discounts, interest, percentages, and taxes.
• Must be organized, detail-oriented, and able to work without constant instruction. 
• Excellent time management skills. 
• Ability to maintain a level and consistent approach and response when working with short deadlines. 
• Ability to learn quickly and align personal performance with business growth goals. 
• Ability to use a laptop computer and the ability & willingness to learn new online platforms such as our order placement system. 
• At least one year of telecom industry experience. 
• Proven success in a sales environment with a track record of meeting or exceeding quotas. 
• Bilingual candidates (English / Spanish) are strongly encouraged to apply. 

• A desire to sell internet and phone solutions.
• Strong verbal and written communication skills.
• Excellent time management, problem-solving, and organizational abilities.
• Strong interpersonal skills and the ability to quickly build rapport with people over the phone.
• Self-motivated, competitive, and driven to exceed goals and expectations.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is an on-site position based in our Franklin, TN location. This requires working on-site approximately 30 to 32 hours per week. There is some flexibility in defining the work schedule within our standard sales office hours, which are Monday through Friday, 8:00 AM to 7:00 PM, and Saturdays, 9:00 AM to 2:00 PM. 

Examples of a work schedule for this position might include working 4 days per week, 8 hours per day (32 hours per week) or working 5 days per week, 6 hours per day (30 hours per week). The successful candidate will have input into their desired days/hours, but the work schedule must remain consistent from week to week. Your supervisor will work with you to establish your regular work schedule as necessary. Overtime may be required during peak periods.

WHO WE ARE

United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:

We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.